Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password when you create an account.
• Business information: business name, address, tax ID, and other details when you register a business on the platform.
• Transaction data: purchase history, payment method details (processed by our payment providers), and order information.
• Loyalty and gift card data: program enrollment, point balances, and redemption history.
• Communications: messages you send us through our contact form or support channels.

We also collect certain information automatically when you use the Services, including device identifiers, IP address, browser type, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process transactions and send related receipts and confirmations
• Send transactional and operational notifications, including via SMS (see Section 3)
• Manage loyalty program enrollments and rewards
• Respond to your comments and questions
• Monitor and analyze usage and trends to improve the platform
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

3. SMS Communications

When you provide your phone number and opt in to receive SMS messages, Ivinus may send you transactional and informational text messages related to your use of the Services. These messages may include:

• Order confirmations and status updates
• Transaction receipts
• Loyalty program notifications (point credits, reward availability)
• Gift card balance updates
• Account verification codes
• Service alerts and important account notifications

Message frequency varies based on your activity on the platform. Message and data rates may apply.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS messages. Reply HELP to any message for assistance, or contact us at our contact page.

We do not use your phone number to send marketing or promotional SMS messages unrelated to your account activity. We do not sell or share your phone number with third parties for their marketing purposes.

The SMS consent checkbox shown during account sign-up in the mobile app.

4. Sharing Your Information

We share your information only in the following circumstances:

• Service providers: We share information with vendors and service providers that perform services on our behalf, such as payment processing (Stripe, Square, Toast), SMS delivery (Twilio), push notifications (Firebase), and cloud infrastructure (AWS). These providers are contractually bound to use your information only to provide services to us.
• Business operators: Transaction and loyalty data is shared with the business whose services you purchased or enrolled in, solely for order fulfillment and program management.
• Legal requirements: We may disclose information if required by law or in response to a valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. We may retain certain information after account deletion as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. To exercise these rights, contact us at our contact page.

You may update your notification preferences at any time within the mobile app or by contacting us directly.

7. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. Children's Privacy

The Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, through the Services or via email.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our contact page.